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QUESTIONS
FOR VOLUNTARY BENEFITS CARRIER
Check for the carriers rating by
Duffs
Check for insurer financial
strength by Moody’s
Investors Service
or by by A.M. Best
How many agents are in your area?
(in case your agent moves on.)
Do they have a strong presence in
your state?
What type of Training/education
do they provide their agents?
(Enrollment Certification)
Would claimants would recommend
products to others?
How many claims were paid last
year?
What was the turnaround in
payment?
If they have a Call Center where
is it, and how many calls can
they handle?
If you need it, do they have
bilingual capability?
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