Employer Services

Voluntary Benefits

Online HR software

HR COMMUNICATION DILEMMAS <

Solving strategic AND daily challenges. Click on your challenge below to be taken to our solution.

1. Plan communication is paper-based.
   
   
2. Communication to employees is disjointed and fragmented.
   
   
3. Information is delivered at the wrong point-in-time...and often to the wrong person.
   
   
4. Many HR staffs, service center reps, and line managers aren't knowledgeable enough to answer detailed HR questions
   
   
5. Enrollment systems are narrowly focused on the transaction. Communication Challenges
   
   
6. Employees don't appreciate or understand their benefits
   
   
7. Recent regulatory changes allow for electronic plan distribution, but... Communication Challenges
   
   
8. A carrier's website cannot entirely address the communication dilemma.

1. Plan communication is paper-based.

Communication Challenges

• Paper distribution of SPDs, enrollment forms, marketing brochures, physician directories, and other communications is very expensive
• Paper-based documents quickly become out-dated and inaccurate
• Ongoing updates are slow to reach end-users, often ineffective, and costly to distribute and manage

Our Solution

• Electronic plan descriptions
• Satisfies ERISA safe harbor
• Plan changes and updates distributed immediately
• Users always see most current info
• Eliminates need to distribute paper

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2. Communication to employees is disjointed and fragmented.

Communication Challenges

• Answers to most employee issues are spread across multiple sources Ex: SPDs, brochures, websites, company handbook, federal regulations, financial planning books, etc
• People don¹t read their current paper plan documents!
• Most users don¹t know where to look to find answers to their questions ­ so they call HR

Our Solution

• Our knowledge base maintains information sources for all HR related issues
• Intuitive Interlinking guides users to find information they would not think to consider
• More than FAQs - We present comprehensive checklists and answers pulled from multiple information resources

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3. Information is delivered at the wrong point-in-time...and often to the wrong person.

Communication Challenges

• Employees receive HR information during new hire and open enrollment meetings - but this isn't when they need the information!
• People need HR information on a "just-in-time" basis - when critical events happen in their lives
• An employee's spouse/dependents often have a greater need for benefits access and a lesser ability to access those benefits

Our Solution

• Internet access provides 24x7 access to spouses / dependents
• Event-driven platform delivers appropriate information when employees need it

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4. Many HR staffs, service center reps, and line managers aren't knowledgeable enough to answer detailed HR questions

Communication Challenges

• Line managers often don't understand complicated rules related to hiring, firing, and other HR policies, creating a significant potential liability
• Junior HR staff often lack detailed knowledge on benefits, leading to inconsistent answers
• Answers are prone to human error, creating liability for companies and an administrative burden for carriers
• Often an event in an employee's life has many related questions, but they will only get an answer on those questions they think to ask - but not the questions they don't know to ask

Our Solutions

• No more guess-work - consistent, accurate answers to thousands of questions
• Role-based access provides managers and administrators with additional tools
• Intuitive Interlinking ensures complete answers and all issues answered
• Robust compliance modules provide detailed information on complicated government programs

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5. Enrollment systems are narrowly focused on the transaction.

Communication Challenges

• Enrollment systems don't adequately address the fundamental issue of enrollment - choice, and selection of the option that is best for the employee
• Detailed information and education is needed to make smart enrollment decisions - without it, employees often choose the cheapest option (or no option, in the case of voluntary products), only to find it was the wrong choice
• By nature, enrollment programs have very low usage - typically only once a year. Therefore, enrollment is not an effective way to build an ongoing desktop presence with the end user

Our Solution

• Detailed plan information in an intuitive Q&A format
• Educational guides walk users through complicated benefits decisions
• Decision support tools help users compare choices and model options
• Supports service delivery to employees throughout the year

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6. Employees don't appreciate or understand their benefits.

Communication Challenges

• Poor communication, makes it impossible for employees to truly understand their benefits package
• Poor education, means employees will never fully appreciate the cost of the true cost and value benefits

Our Solution

• We deliver the info needed for people to understand benefits
• We educate users on the value of their benefits package

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7. Recent regulatory changes allow for electronic plan distribution, but...

Communication Challenges

• Just placing an SPD online will not work - if people won't read it on paper, they won't read it online
• The ability to track and document online access is necessary to comply with electronic distribution
• Certain issues still make distribution compliance a complicated matter

Our Solution

• We provide solutions to manage compliance
• Communication platform and tracking tools to eliminate paper distribution

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8. A carrier's website cannot entirely address the communication dilemma.

Communication Challenges

• A carrier's website is not "top-of-mind" for employees
• A carrier's website cannot be customized to deliver the personalized answers an employee needs
• Companies offer multiple plans from multiple carriers and need a single point of access for employees to get information on all of their plans

Our Solution

• Neutral platform - communication of any and all plan types
• Common format and easy navigation for all plans
• Consistent portal environment drives ongoing usage
• Plug n' play design supports plan changes over time

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